AKEEM OLALEKAN AMULEGBOJA
Results-Driven Professional | Operations, Sales & Customer Service
Ibadan, NG.About
Highly motivated and results-driven professional with over 5 years of diversified experience in hospitality management, sales coordination, and customer service. Adept at optimizing operations, enhancing customer satisfaction, and contributing to financial goals through proactive problem-solving and strong organizational skills. Eager to leverage a proven track record in staff supervision, inventory management, and technical support to drive organizational success in a dynamic professional environment.
Work
Imperial Tele-communication Service
|Computer Operator
Ikotun, Lagos State, Lagos State, Nigeria
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Summary
Operated computer systems and provided telecommunication services, assisting customers with technical issues and product information.
Highlights
Operated and maintained diverse computer systems and telecommunication gadgets to deliver seamless customer services.
Assisted in the accurate capture of customer biometrics, ensuring compliance and data integrity for service activation.
Resolved complex telecommunication-related issues for customers, significantly enhancing user satisfaction and service reliability.
Provided timely updates to customers on new products and services, while channeling critical customer feedback to management to inform strategic product development.
FOLA Cake Shop
|Sales Representative
Ibadan, Oyo State, Nigeria
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Summary
Managed customer interactions and sales processes, coordinating invoicing and dispatch to ensure high levels of customer satisfaction and operational efficiency.
Highlights
Provided prompt and attentive service to customers, consistently increasing overall satisfaction and fostering repeat business.
Coordinated and supervised invoicing clerks and sales support staff, streamlining sales processes and improving team efficiency.
Managed timely dispatch of invoiced products, ensuring efficient delivery and enhancing customer trust and loyalty.
Maintained meticulous records of all sales activities and delivered goods, ensuring data accuracy for reporting and inventory management.
Monitored stock levels and managed supply orders, ensuring adequate inventory to meet customer demand and prevent shortages.
Majerita Hotel
|Assistant Manager
Ibadan, Oyo State, Nigeria
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Summary
Supported the Hotel Manager in daily operations, ensuring guest satisfaction, effective staff management, and contributing to the hotel's financial goals and smooth functioning.
Highlights
Maintained high standards for guest service, housekeeping, and decor, contributing to a positive guest experience and upholding brand reputation.
Oversaw comprehensive inventory management and maintenance operations, optimizing resource allocation and ensuring operational efficiency.
Monitored expenses, tracked sales performance, and prepared detailed financial reports to inform strategic decision-making and support financial goals.
Supervised daily operations and managed staff, fostering a productive environment and ensuring seamless service delivery across departments.
Education
FEDERAL UNIVERSITY OF BENIN (UNIBEN)
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Bachelor of Science (BSc)
Public Administration
Grade: Second Class, Upper (2:1)
INTERLINK POLYTECHNIC IJEBU-IJESA
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National Diploma
Business Administration
COMMUNITY GRAMMAR SCHOOL SASA
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Senior Secondary School Certificate
Secondary Education
ALLAHU-LI-AYU NURSERY & PRIMARY SCHOOL
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First Leaving School Certificate
Primary Education
Languages
English
Skills
Core Competencies
Organizational Skills, Interpersonal Communication, Self-Management, Goal Attainment, Team Collaboration, Independent Work, Active Listening, Performance-Driven, Adaptability, Resourcefulness, Creativity, Critical Thinking, Analytical Skills, Motivation, Stress Management, Problem Solving.
Technical Skills
Microsoft Word, Data Entry, Computer Operations, Biometric Systems.
Operational Management
Inventory Management, Financial Reporting, Sales Coordination, Staff Supervision, Quality Control, Process Improvement.
Customer Relations
Customer Service, Client Satisfaction, Telecommunication Support, Product Information, Feedback Collection.
Interests
Hobbies
Footballing, Reading, Movies.